Booking Terms and Conditions...

Booking Terms & Conditions;
Any reference to either 'us' or 'we' in these Booking Conditions refers to The Cottage Owners. "you" or "your" are references to the person making the booking and all members of the holiday party. So that you understand the basis of the contract between you and us when you book your accommodation, we have laid out as clearly as possible, the conditions on which your booking is made. Nothing in these conditions affects your normal statutory rights.

1. Your booking:
You must be at least 18 years old when you book your accommodation. Your booking is made as a consumer and you acknowledge that no liability can be accepted for any business losses howsoever suffered or incurred by you. When confirm booking to you we enter into a contract with you, the party leader, which is subject to these Booking Conditions. Any disputes or queries will be between the party leader and the owner. The party leader will assume responsibility for the whole party and the compliance with these rules of all party members. We have the right to refuse any booking prior to the issue of our written confirmation, and if we do this we will tell you in writing and promptly refund any money you have paid us. When your confirmation is received, the details must be checked carefully. If anything is not correct you should tell us immediately. You may not add to the party size stated on your booking form without prior consent from the owners.

2. Paying for your accommodation
From confirmation of booking you have a maximum of 7 working days to pay for the accommodation in full by either UK £ cheque or using the online payment links using a credit / debit card vial PayPal.co.uk. If no payment is received booking will be cancelled. Payment should only be made after we have confirmed the booking verbally or by email as the availabilty calendar is a guide only.
 

3. Cancellation of booking by you
We charge a minimum fee of £25 to cover administration costs to cancel a booking, or whichever is greater of 10% of holiday cost if over 21 days, 25% between   8 and 21 days and 50% if 7 days or less before the start of your booked holiday.

We recommend you to take out cancellation insurance against cancellation due to ill-health, bereavement etc as the above refund terms are non-negotiable.

4. Cancellation of booking by us.
If we have to cancel your booking in advance for any reason you will be refunded the full amount of the booking. If we have to terminate your holiday early for the above reasons you will be refunded part of the booking fee based on the time remaining of the booking. No additional compensation will be payable.

5. Damage to property.
You are responsible to the Owner for the actual costs of any breakage or damage in or to the accommodation, along with any additional costs that may result, which are caused by you or your party. T

6. Accidents, injury and personal property.
The Owners shall have no liability to you for the death or personal injury to you or any member of your party. You must take all necessary steps to safeguard your personal property. No liability to you is accepted in respect of damage to or loss of such property.

7. Website and advertisements.
The Owners aim to ensure that the information and descriptions provided are accurately conveyed on the official website (www.chepstowcottages.co.uk) and any authorised third-party websites or advertisements. There may be small differences between the actual accommodation and its description as we are always seeking to improve services and facilities Occasionally, problems mean that some facilities or services become unavailable, and if this is the case we will tell you as soon as reasonably practical after we have been made aware of the situation. Similarly, we cannot accept responsibility for any changes or closures to local area amenities or attractions mentioned on the website or advertised elsewhere. There are many unauthorised websites listing holiday cottages. We cannot accept responsibility for the descriptions on these sites.

8. During your stay;
You can arrive at your accommodation after 2 pm on the start date of your holiday and you must leave by 11 am on the last day. The Owner is entitled to refuse to hand over to you or to repossess the accommodation if they reasonably believe that any damage is likely to be caused by you or your party or can repossess the accommodation if damage has been caused. You cannot allow more people than you have booked to stay in the accommodation, nor can you significantly change the makeup of the party during the duration of your stay in the accommodation. If you do so the Owner can refuse to hand over the accommodation to you or can repossess it. You may not carry out any form of trade or business from the property, nor may you sub-let any part of the buildings. The properties are entirely non-smoking and you agree not to smoke in any part of the house. The cottages are in a quiet residential area, you must pay due consideration to the neighbours and avoid late-night noise, particularly outside. We will treat contravention of any of these rules as a cancellation by you and Section 4 will apply. You must allow the Owner or any representative of the Owner access at any reasonable time during your stay.

9. Pets:
Cottage No3 may have pets stay, they must be well behaved and are not allowed in the bedrooms, they should be kept on a lead in the outside areas near the cottages as there are farm animals and poultry.

10. Fireworks The Cottages are in a rural area and is surrounded on all sides by horses/ farm animals, both in stables and loose. There are also haybarns within easy reach of modern fireworks so are strictly forbidden.

11. Cleaning on departure
You agree to keep the accommodation clean and tidy as found and leave the accommodation in a similar condition. The following basic level of cleanliness is required on departure; Cookers and ovens clean and fat-free. Kitchen floors swept. Crockery and cutlery washed/dried and put away. Obvious spills and stains removed.

12. Problems & Complaints;
Every effort has been made to ensure that you have an enjoyable and memorable holiday and to date we have had no serious complaints or problems! If however, you have any problem or cause for complaint it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you return!